Smart Collectibles™ FAQ

Who is Integral Reality Labs, or IRL ?
IRL’s mission is to reintroduce the digital world to its physical self by bridging the divide with engaging emotional experiences and, in turn, creating the...
Fri, 20 Oct, 2023 at 3:03 PM
Is IRL Part of Ubisoft ?
No. IRL is a US based company that is focused on building the first Integral Co-reality platform. Ubisoft and the Assassin’s Creed® brand are only partners.
Sun, 14 May, 2023 at 9:02 PM
Can I use my mobile device to access the IRL Smart Collectible Website and IRL Forge?
Yes, the full Smart Collectible journey is available on mobile platforms.
Mon, 16 Oct, 2023 at 11:22 PM
Does owning these Smart Collectibles™ add any value to the in-game experience for the new Assassin’s Creed® games?
No. With the Smart Collectibles initial drop the utility extends to the IRL Smart Collectible App ( App coming soon.) There is no direct link between Assass...
Fri, 20 Oct, 2023 at 3:04 PM
My account is suspended / or can’t be accessed
If your previously created account cannot be accessed, you should contact IRL support for help here IRL Support. This assumes that you have tried normal tro...
Thu, 11 May, 2023 at 12:27 AM
In which countries is IRL’s service available ?
IRL’s service is available world-wide with the exception of these sanctioned countries: Cuba, Iran, North Korea, Sudan, Syria, Crimea, Sebastopol and some n...
Thu, 11 May, 2023 at 12:28 AM
Supported browsers
Google Chrome, Safari, Firefox, MS Edge.
Thu, 11 May, 2023 at 12:28 AM
What is The Forge, And how can I customize my Smart Collectible?
The Forge platform offers an interactive experience to personalize your purchased character's appearance, including outfit, weapon, and pose. Once you...
Fri, 20 Oct, 2023 at 3:13 PM
How can I access the Forge?
You will receive an email directly after your purchase with a link to the Forge to start customizing, or you can access it by going to forge.smartcollectibl...
Fri, 20 Oct, 2023 at 3:15 PM
The Forge is not loading, or it takes too long.
When trying to access the Forge, it can take up to a few minutes for it to load completely. Therefore, please allow some time for it to do so. If it loads...
Fri, 20 Oct, 2023 at 3:19 PM